Quarterly Returns

Customer quarterly returns consists of two aspects: Complaints returns and submission of long term quality levels (LTQL) for producers.

• The quarterly returns file SHALL be completed and emailed to the CARES office general@carescertification.com no later than 14 days after the quarter ends
  • Q1 – Due 14 April
  • Q2 – Due 14 July
  • Q3 – Due 14 October
  • Q4 – Due 14 January
• The spreadsheet is provided in two formats (one is macro free if should you are having difficulties opening the version containing macros)
• Appropriate worksheets are to be used for data input (dependant on scope of approval)
• Bar and Coil products should be entered on separate sheets. In the case of multiple rolling mills, results can be combined into one sheet
• Companies using non-standard sizes can use the spare rows within the tables
• Please include both LTQL and customer complaints data in this file on relevant worksheets. Please do NOT use separate files for this information
• If you have not produced product to the standard for which you are certified during the relevant period, please select the box on the client information sheet to indicate this. If an equivalent grade has been produced please use data from this product
• Complaint return should cover those complaints registered within the 3 month period

Schemes requiring complaints returns:
SRC – Appendix: 1, 1N, 2, 3, 4, 5, 7, 8, 9, 11 & 12
CPAS – Appendix: 3, 4, 5, 6, 9, 10, 11, 13, 15, 16, 18, 19, 20, 22, 23 & 24
TA – Appendix: TA1-A, TA1-B, TA1-C, TA2, TA7, TA12, TA1-F & TA15
PT – Appendix: PT3, PT6, PT7, PT8, PT10, PT11, PT12 & PT14

CPR - Appendix: 1, 2, 3, 4, 5, 6, 7 & 8

Schemes requiring long-term quality levels to be submitted:

SRC Appendix 1	Quarterly	BS 4449	each size / grade
SRC Appendix 1N	Quarterly	BS 4449	each size*
SRC Appendix 3	Quarterly	BS 4482 / BS 4449	each size / grade
SRC Appendix 4	Quarterly	BS 4483	each size
CPAS Appendix 16	Quarterly	BS 6744	each size
CPAS Appendix 20	Quarterly	ASTM A615 & A706	each size / grade
CPAS Appendix 23	Quarterly	ISO 6935-2	each size / grade
CPAS Appendix 24	Quarterly	CS 2	each size / grade
PT Appendix 8	Quarterly	BS 5896	each size
PT Appendix 12	Quarterly	AS/NZS 4672	each size

* if insufficient data is available to make meaningful assessment of characteristic values, previous data shall be included to ensure a minimum of 200 results are available.